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Luke Weil & Associates – Building Communication Skills

One of the most pressing problems in organizations today is the lack of effective communication between staff members and management. Museum management teams often do not realize how important it is to acknowledge and understand staff members’ concerns before it is too late. Wendy Luke of Luke Weil & Associates holds firmly the belief that managers must make an investment in their staff. Having been mentored by the great Stephen E. Weil, and through industry experience that spans the greater part of four decades, Wendy is more than capable of training managers in the fine art of communication.

Leaders are not born, they are trained. Most managers are lacking key skills that are paramount to their success. Managers must be more than administrators who give orders to their employees. They must listen to the concerns of their staff, and should make a concerted effort to put themselves in their shoes. Employees should also be given a concrete set of goals, and be given periodic feedback in regards to their performance. Wendy feels that this way, employees will know exactly where they stand and will be more aptly equipped to handle their position and exceed expectations.

Wendy’s methods are unparalleled within the industry. Not only does she train managers to be better communicators, but she will meet with them after they have conveyed feedback to their employees, helping them to realize what they did well and what needs improvement. By asking managers to speak to others as they would like to be spoken to, they begin to realize how very important achieving a mutual understanding with their staff really is.

By making the lives of their staff better, managers will also make their own jobs easier. Wendy pushes for organizations to be mission-driven, meaning that all employees share a common purpose. That purpose is geared towards the overall prosperity of their museum. Museum management teams who are distanced from their employees and who are not goal oriented run the risk of allowing their organizations to become unhealthy. Wendy Luke - leader, friend, industry expert and practitioner of Luke Weil & Associates, makes it her personal mission to help managers become more compassionate, responsive individuals. Clients around the world agree – Wendy’s mission-driven solution plans have worked nothing short of miracles for their organizations.