Call Center Services Provides Non-Voice Solutions

Lots of businesses consider the help of BPO service providers to achieve highly competitive advantage as well as to open up the rising worth of in-house services. Outsourcing will help you to take charge on the quality of jobs that can be offered by those trained; highly skilled and efficient call center representatives. They put more focus on achieving 100% customer happiness as well as retaining customers.

BPO companies provide a variety of customer services and techniques. They offer call center and back office services as well as technical support. At the same time, the services they offered are classified into 2 parts, the voice services and non-voice services. Voice services have two types, outbound and inbound services. While the non-voice service have three parts. This article will explain briefly the non-voice services available out there.

Technical helpdesk, Back office assistance and chat support services are three parts of non-voice services. Each of them has a number of connected featured services.

Chat support is the widely used kind of non-voice service that can be provided to your customers. It has live chat feature on your website which will turn your goals into reality.

Chat support through SMS

Having SMS chat support services will enable you to reach your target and current customers. Call centers will give you an increased in return on investments and brand strengthening with the use of improved SMS service features.

Well designed email management support system can transform your business sales. Improve your graphs by offering products and service emails that are purposefully designed for a great number of possible clients.

Technical Helpdesk Service

The technical helpdesk support services aid your company to lessen the costs of technical disaster that can happen. They provide service 24/7/365 and can be easily reached via phone, chat or email.

Technical helpdesk services are normally offered under several types:

First is Application or Network technical support. This non-voice service is specifically based on providing technical support in any kind of program in the event of problems related to software and hardware problems.

Post and Pre Sales Technical services helps clients to cope up with any type of queries or problems technically, about the before and after sales of any product or service.

Back office support is categorized as highly-recognized offshore service. It is cost-effective and consumer centered customer care service. Examples of these are, document administration, data entry, setting up database and accounts.

It is only right to say that BPO outsourcing is slowly developing as a fundamental element of every company. Their significant participation can be useful for assuring success in operations, time and cost factors as well as right management.

CompuShooter has a wide variety of call center services for your business or organization, including specialty and customized services that can go far beyond the typical call center and answering service.